Return / Refunds Policy

RETURNS:

We really hope you like your purchase from Lighting World. And we gladly accept returns within 30 days of receipt for items in new condition.

Return Conditions

1. For a return to be eligible for a refund please ensure you provide proof of shipping for your return within 30 days of the original purchase of your item.
2. We kindly ask that you return your item to us in good condition with no signs of visible damage. Returns must be sent to us in an unopened and unused condition. We reserve the right to refuse any return if the product has been used and/ or there are any signs of wear or if parts are missing.
3. We do not accept returned items that have been sent back without proper returns requests.
4. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of Lighting World products.
5. When returning items, customers must use a shipping method that has to track them. Returns with no tracking will not be processed.
6. Note: The original shipping fee is non-refundable unless the products are misdescribed or defective. ( This happens when the product is incorrect, damaged by the carrier, or defective in another way. ) And we don't charge any new fees (handling fee) when you issue a refund. 

For Quality Problem or Our Fault Caused ProblemWe will resend item or refund you once we get your photo support.You need to provide below information in the email and sent them to our customer service mail:40836904@qq.com

1. Order number

2. Product name

3. Support pictures to shown faulty items

4. Receipt or proof of purchase.

We will evaluate the return application and solve the problem for the customer within three working days. If the refund conditions are met, the refund will be completed in one working day after the evaluation. If the conditions for the replacement are met, new products will be issued within three working days after the evaluation.

1.Where is my refund?

In most cases, your refunds will be processed to the original payment method.

Note: The original shipping fee and shipping cost for returning are non-refundable unless the products are faulty or misdescribed. ( This happens when the product is incorrect, damaged by the carrier, or defective in another way. ) And we don't charge any new fees (handling fee) when you issue a refund.

2.When will I receive my Refund?

Upon receipt of the return and confirmation of its original condition, we will promptly process your refund to the original payment method within 2 business days.

Please expect up to 7 days for the refund to hit your bank account. 

Like always, we stand on the side of overcommunicating when it comes to the important things so we will send you an email once your return package is in transit and your refund is on the way to your bank account. If you haven't received an email from us within 10 days please contact us.

3.I haven’t received my refund.

If you haven’t received a refund yet, please check your statement again, these incoming payments can be overlooked.

If you cannot see the transaction, please contact your card issuer company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@lightingword.com